DECLARATION ON THE CONFIDENTIALITY OF THE WEBSITE
1. Overview of Confidentiality Statement
1.1 About This Statement
The website [www.rahlti.com] (“the Site”) is operated by [DCG Group Limited, registered in Lebanon] (“we,” “our,” “Rahlti”). This privacy statement (“Statement”), along with the Terms and Conditions of Use (“Terms”) and the Cookie Policy, outlines how the Site processes the information or personal data we collect from users or that you provide to us. This Statement applies to the Site, all services offered by Rahlti through the Site, mobile apps, and other related means (such as contacting our customer support team). The information you provide will be stored by us as the data controller.
1.2 Our Practices
This section explains our practices regarding the collection and dissemination of information through the Site. We encourage you to read this Statement thoroughly and review our Terms to understand your rights. Each time you use the Site, you must comply with the Statement in effect at that time, and we recommend reviewing it each time you use the Site.
1.3 Statement Modifications
Rahlti reserves the right to modify this Statement in whole or in part at any time as specified in Section 10.
2. Acknowledgment of this Statement
2.1 User Agreement
By using the Site, you acknowledge that you have read this Statement. If you disagree with any part of this Statement, you must stop using the Site. We reserve the right to modify this Statement at any time in accordance with Section 10 of this Statement.
3. Personal Data Collected by Rahlti
3.1 Navigation Information
When you use the Site or related services, Google Analytics and Rahlti collect personal information, including:
- Automatically collected information: This includes domain name and host from which you access the Internet, your computer’s IP address, browser and operating system, and the date and time you accessed the Site.
- Cookies: We use cookies to ensure a better and more personalized browsing and shopping experience. Please review our Cookie Policy for more information.
- Other collected information: For a better understanding of our marketing effectiveness, Rahlti may use technologies like “message format” and “message open” detection. See our Cookie Policy for more details.
- App usage: If you use the Rahlti app, you can choose to allow Rahlti to access your current location and contact details to enhance your service and experience (e.g., suggesting nearby restaurants or attractions).
3.2 Information You Provide
When using the Site, you may provide the following personal data:
- Customer Personal Information: This includes information you provide when creating a customer account, using our services, purchasing gift boxes, or verifying gift package validity. This information may include your name, date of birth, telephone number, email address, billing and shipping addresses, credit card information, and travel preferences.
- Communication records: If you communicate with us via the Site, we will keep a record as long as necessary to process your request. Refer to the “How long we keep your data” section for more information.
- Gift box information: If you purchase a gift box or e-Box for a third party, we may ask for the beneficiary’s information. It is your responsibility to ensure that the beneficiary agrees to share their data for the purposes outlined in this Statement.
- Research questionnaires: We may occasionally ask you to complete questionnaires for research purposes. Participation is optional.
- Job applications: You may provide additional information (e.g., name, gender, address, education, professional qualifications, previous employment, and salary details) when applying for job vacancies on the Site. We will retain this information as long as necessary to process and manage your application.
4. Data Usage
- Site Access: Enabling your use of the Site.
- Order and Request Processing: Handling your orders, requests, and customer account management.
- Marketing: Providing information about Rahlti services, third-party products, and services, and improving the Site’s functionality.
- Responses: Addressing questions, complaints, and requests.
- Notifications: Informing you about Site or service changes.
- Legal Purposes: Managing legal disputes, regulatory investigations, compliance, and enforcing terms of use.
5. Sharing Your Personal Data
5.1 Rahlti Group
We disclose your personal data to members of our group, including our subsidiaries and parent company, to provide services and products through the Site.
5.2 Third Parties
We disclose personal information to third parties outside the Rahlti Group only under specific circumstances:
- Confirming registration.
- Transferring case details to experience partners to facilitate service provision.
- Providing booking process information in disputes.
- Sending promotional materials (with your consent).
- Validating gift boxes purchased through the Site.
- Assisting in the provision of products, services, and gift boxes.
- Complying with legal obligations and protecting rights, property, or safety.
5.3 Important Note
We do not disclose your banking details, deposits, or identification documentation to these recipients.
6. Data Storage and Transfer
6.1 Storage and Transfer Locations
Your personal data may be stored and transferred within or outside the European Economic Area (EEA). We only transfer data outside the EEA where the European Commission has determined that the third country provides adequate protection or where appropriate measures are implemented.
6.2 Security
While we strive to protect your personal data, transmission over the internet is not entirely secure. We follow strict security procedures to prevent unauthorized access once we receive your information.
7. Links to Other Websites
7.1 Linked Websites
The Site may contain links to other websites (“Linked Websites”). Rahlti is not responsible for the security statements or practices of Linked Websites. We recommend reviewing their privacy statements before submitting personal information.
7.2 Third-Party Links
The Site contains links to third-party sites and resources for your convenience and information. We disclaim liability for Linked Websites or any contracts entered into through them.
8. Data Retention
8.1 Retention Period
We generally retain your personal data for three years from the last contact date or, if you enter into a contract with us, for three years from the contract’s end.
8.2 Payment Information
We do not store payment information provided for gifts or compensation.
8.3 Account Information
If you provide account information for money transfers, we will store it as part of your registration but only use it for sending money.
8.4 Extended Retention
In some cases, we may retain data longer, for example, during a complaint process or when legally required.
Possibility to add a luxury gift box